Enhancing Communication in the Workplace - DPS 15317
|DPS 15317||7 hours|
Needless misunderstanding and conflict can sap vital energy from an organization and lead to a negatively charged work environment or team dynamic. The seminar will explore how to overcome common communication barriers, to communicate more openly, clearly and responsibly, to build trust, and to manage interpersonal conflict more effectively.
On completion of this seminar, participants will:
- Learn to recognize and avoid barriers to open communication;
- Develop techniques to communicate more assertively, listen actively and confront positively;
- Learn how to deal effectively with defensiveness and anger.