Managing and Resolving Conflict in the Workplace - DPS 15311
|DPS 15311||7 hours|
Conflict is usually viewed as a potentially destructive win-lose situation. This seminar will look at common sources of interpersonal workplace conflict and examine ways of effectively preventing, resolving or transforming those conflicts.
On completion of this seminar, participants will:
- Understand the underlying and manageable causes/sources of interpersonal disputes;
- Have the ability to choose appropriate responses to and strategies for addressing workplace conflict;
- Have the ability to dispel emotion, clarify perceptions, separate personalities from problems, listen effectively and solve problems collaboratively.