Operational Excellence Certificate

"Visual and Effective. Use this course to help you illuminate the bottlenecks and apply proven tools to streamline your process.” - Nanci Kulczycki, Cameco Corporation

"The instructor shared real-life stories and was very knowledgeable, which made understanding the theories/practices easier and more interesting." - Maureen Reid, City of Regina

"I liked the hands-on approach to "real" problems/processes. It made the course very relevant and easy to understand." - Jennifer Ball, Saskatchewan Ministry of Highways & Infrastructure


The Operational Excellence Certificate program incorporates a variety of process improvement tools, methods and techniques. There is a particular emphasis on process mapping, Lean tools, methods, and techniques, and rigorous problem solving involving all types of problems. Improvement activities run the gamut from easily implementable ideas through a “clean sheet” process redesign. In addition all of the classes use the “learn by doing” approach, where attendees immediately use the tools, methods, and techniques in their own organizations. It is very common that the classes pay for themselves through improvements and cost savings.

Additional Comments

A new addition to Executive Training, we are offering a chance to earn your Operational Excellence Certificate. For more information, visit Value Creation Partners' website.


This program available for custom, in-house delivery. Please contact Lelita Bailey at 204-982-1701 or l.bailey@uwinnipeg.ca for more information.


Dan Madison is a principal in Value Creation Partners an organizational consulting and training firm. He focuses on helping clients increase value through operational improvement, organizational redesign, cost reduction, and strategic planning.

His clients have realized dramatic results. For example, The City of San Jose Public Works Department was able to cut processing time on a grading permit from 21 days to 5 days while increasing customer service. The redesigned processes in the Development Services Department have been able to successfully accommodate twice as many permit applications without having to add to the existing staffing levels (In other words, productivity has doubled). Alcatel Comptech reduced the time to respond to a quote from 10 days to 5 days. ADP was able to reduce the number of process steps from 131 to 71 and cycle time went from 4 weeks to 2 weeks. The City of Stockton reduced the expenses on landscape maintenance by 40 percent. Union Street Glass, through a cost of quality audit, developed a gain sharing and quality program which reduced the number of manufactured “seconds” from 25 percent to 7 percent.

Wesley and Buhler Buildings