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Apply Today!
DPS 15320 12 hours

Trying to identify, resolve then repair conflict in teams can seem daunting for managers. This two-day seminar will first explore your comfort level with conflict and explore employer obligations to resolve concerns. A method called Systems Theory will be used to help managers find a way to organize the chaos. Then, dive into how to handle and assess complaints (formal or informal) including group concerns and sifting through gossip.

Then, how to decide the most appropriate approach to resolve matters. Different tips, tools and exercises will be given to explore methods to handle conflict in groups. Practical examples will be used and common workplace scenarios will be reviewed. Finally, looking at accountability, making repair and apologies.

Outcomes

At the completion of this seminar, students will be able to:

  • assess and respond to complaints and concerns raised in the workplace.
  • determine the best approach to resolve group concerns, including learning techniques to resolve conflict within groups
Get In Touch!
Apply Today
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