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DPS 57040 24

Service sector supply chains can differ significantly from those that have a product focus. This course looks at the importance of demand, capacity and yield management, as well as services spend analysis with a view to crafting or enhancing a services purchasing strategy. There is an emphasis on retail and wholesale operations where collaborative planning, forecasting and replenishment are addressed. Using financial analysis, the course also pays special attention to acquiring and disposing of capital goods, including leasing. You will also gain an understanding of how to manage procurement for major projects, such as building construction. Throughout, the steps in taking a green approach to supply chain initiatives are stressed.

Outcomes

Upon successful completion of this course, students will be able to:

  • Describe the unique characteristics of services, and how they differ from manufactured goods
  • Understand the unique perspective of supply chains in the retail sector
  • Understand the strategic importance of demand, capacity and yield management
  • Describe the differences and similarities in the capital equipment acquisition process relative to normal operating goods
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