Knowledge management is the process of capturing and making use of collective expertise. It includes three overlapping factors (people, technology and processes). An organization can achieve competitive advantage through reusing applicable knowledge and using newly created knowledge (i.e. innovation). This course examines the technical and behavioral aspects of knowledge management, prepares you to assess knowledge management systems, and equips you with the techniques to make improvements in knowledge management systems. Key considerations such as security, privacy, audit, project management and organizational change management are addressed. You will also learn to manage issues of information quality, sharing and overload.