Ana Paula is an IT Professional with 18 years of diverse experience, specializing in Service Delivery, Agile Delivery, IT Operation, and Project/Portfolio Management. With 5 years dedicated to Agile and Digital Transformation, she has led operational and mission-critical programs globally. Ana Paula is highly adept at solving complex business and technology problems, providing lean consulting, assessing abilities, and developing action plans. Passionate about driving change and leading high-performing teams, Ana Paula excels in delivering exceptional customer service and building strong partnerships. Committed to continuous improvement and innovative thinking, she is a leader with top-notch abilities in Business Agility, Agile Project Management, and DevOps Practices. Ana Paula's interpersonal communication and administrative oversight skills have proven successful in fostering collaborative cultures and mentoring employees for a culture of continuous improvement.